EMPLOYMENT | POSITIONS AT THE NATURAL HISTORY MUSEUM

GUEST RELATIONS SALES ASSOCIATE

The Guest Relations Department of the Natural History Museum of Los Angeles County seeks GUEST RELATIONS SALES ASSOCIATES to provide outstanding customer service support for Museum admissions by creating a friendly, welcoming and informative environment for all Museum visitors. Guest Relations Sales Associates deliver all levels of admissions service including explaining Museum programs and exhibits to the public, processing admissions, and selling tickets and memberships. The goal of this position is to effectively communicate and show guests that they are welcomed and appreciated for their patronage, with the hope that they will have an enjoyable visit, return soon, and possibly join as members.

Candidates must demonstrate the following education, skills and experience:

• Two or more years course work toward a college degree or related work experience.
• One or more years customer service experience.
• One or more years cashiering experience in a fast paced museum, entertainment, theme park, movie theater or admissions-related environment.
• Proficiency in data entry in a PC environment and knowledge of database systems preferred.
• Must be available to work weekends and holidays on a regular basis and evenings as needed
• Must be productive and approachable while working in a public space.
• Demonstrated enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about natural and cultural history and improving skills.
• Excellent written and verbal English communication skills and a desire to work with the public.
• Proficient in attending to details with excellent customer service skills and attention to problem resolution follow-up.
• Demonstrated aptitude to learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment.

Salary is $8.00 hourly with flexible scheduling during operating hours. Successful candidates will have many internal opportunities for promotion. Review of applications is ongoing and group interviews are scheduled quarterly to fill multiple openings.

Interested candidates should send a cover letter, resume, and contact information for three references to: Natural History Museum of Los Angeles County, Attn: Human Resources GRGRSA, 900 Exposition Blvd., Los Angeles, CA 90007-4057. You may also fax to (213) 765-4951 or send email to jobs@nhm.org.

The Natural History Museum of Los Angeles County is an Equal Opportunity Employer. Please, No Phone Calls. We routinely update our job pages, including the status of each recruit, at www.nhm.org/jobs